Customer satisfaction is our number one priority. If for any reason you are not happy with your items, they can be returned to us for a refund or for an exchange.

Email our support team with your order number, the reason for return and photos of your item to support@notgrey.xyz

To make a return, the following conditions must be met:

• The items must be unworn and complete and in their original packaging
• The item must then be returned to us within 14 days of receiving the item.

Please note, that you are responsible for all the fees involved for returning items. It is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Once items are received and inspected, a refund will be issued for the items returned. 

Free Gift Orders

If you would like to return an order that was purchased with a free gift, the free gift(s) must also be returned.